ep66's Privacy Policy
This policy describes in detail how we responsibly handle the collection, use, and protection of your personal information on the ep66 platform.
This Privacy Policy ("Policy") describes in detail how the ep66 online casino and betting platform ("ep66", "we", "our") collects, processes, stores, and protects the personal information of users ("you", "your", "user") of its website and related services ("Platform").
By using our Platform, you are considered to have agreed to the terms set out in this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.
ep66 places the highest priority on protecting the information of users in Bangladesh. We keep your information secure using SSL encryption and modern security technology.
Information Collection — What we collect
For the purpose of account registration and service delivery on the ep66 platform, we collect the following types of information. Each piece of information is collected for a specific reason and with the user's consent.
1.1 Information provided directly by you
- Full name (in Bengali or English)
- Valid email address
- Mobile number (Bangladeshi number)
- Date of birth (for age verification — minimum 21 years)
- Password (stored in encrypted form)
- Payment method details (bKash, Nagad, Rocket, Upay, bank account information)
1.2 Automatically collected information
When you use the ep66 platform, our system automatically collects certain technical information, which helps us improve our service quality and ensure security:
- IP address and device identifier
- Browser type and version
- Operating system information
- Time spent on the platform and page-level activity logs
- Cookie and session data (details in Section 5)
- Referral source (how you arrived at our site)
1.3 Identity verification information
In certain circumstances, particularly for large financial transactions, ep66 may request additional documents to verify your identity. In such cases, you may need to provide a copy of your national ID or passport and proof of address. This information is used solely to meet legal obligations and prevent fraud.
Purpose of Using Information
Information collected by ep66 is used for specific, lawful, and transparent purposes. We never use your information for irrelevant or unauthorized activities.
2.1 Service delivery and operation
- Creating, verifying, and managing your account
- Processing deposits and withdrawals
- Applying bonuses and promotional offers
- Maintaining gaming history and transaction records
- Managing VIP and rewards programs
2.2 Security and fraud prevention
We use your information to keep our platform secure and protect the interests of all users. This includes detecting unusual activity, ensuring account security, and preventing fraudulent transactions.
2.3 Customer service improvement
- Communicating with you via 24/7 live chat and email
- Resolving issues and providing support
- Sharing important service-related updates
2.4 Platform improvement
ep66 continually works to improve its service quality. By analyzing your usage patterns, we work to create a more convenient and enjoyable experience. This analysis is always done in aggregate — not for the purpose of identifying any individual.
2.5 Meeting legal obligations
Your information may be disclosed as necessary to comply with a reasonable request from a legitimate legal authority, a court order, or the directions of a regulatory body. In each such case, we will attempt to notify you unless we are legally prohibited from doing so.
Information Storage & Security
ep66 gives the highest importance to the security of your personal information. We keep your information secure using the most advanced industry-standard security technology.
3.1 Technical security measures
- SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
- Firewall & Intrusion Detection: Our servers have multiple layers of security in place.
- Regular Security Audits: Regular security assessments are conducted by third-party experts.
3.2 Data retention period
We retain your personal information only for as long as it is needed to provide services or meet legal obligations. After your account is closed, certain information may be retained for a defined period in accordance with regulatory guidelines, after which it is securely deleted.
ep66's server infrastructure is located in state-of-the-art data centers with 24-hour physical and digital security measures in place. We are committed to fair play and secure transactions.
3.3 Staff access to information
Only authorized ep66 staff have limited access to your information — and only to the extent necessary to perform their duties. All staff operate under strict confidentiality agreements.
Sharing Information with Third Parties
ep66 never sells your personal information or commercially transfers it to third parties for advertising purposes. However, limited information may be shared in the following circumstances for service operations:
4.1 Service provider partners
Technology partners that assist in operating our platform (such as payment processors, game software providers like Pragmatic Play, Evolution Gaming, Spribe, etc.) have access to the minimum necessary information. These partners are contractually bound to uphold our privacy standards.
4.2 Payment processing
Necessary information is shared with the relevant payment gateway providers to complete financial transactions via bKash, Nagad, Rocket, and Upay. This information is used solely to verify and complete transactions.
4.3 Legal authorities
We may disclose relevant information if legally required to do so in response to a court order, summons, or a valid government request. In such circumstances, we always provide only the minimum information legally required.
4.4 International data transfers
Given the location of our servers and partners, your information may be processed outside Bangladesh. In all cases, we ensure that data protection standards are maintained and that information is transferred through secure channels.
Cookie Policy
Cookies are small text files stored on your device when you visit a website. ep66 uses cookies and similar technologies to improve your browsing experience and keep the platform running smoothly.
5.1 Types of cookies we use
- Essential Cookies: Essential for the basic functioning of the platform, such as maintaining login sessions and security verification. Rejecting these will prevent the platform from working properly.
- Functional Cookies: Help remember your preferences and settings, such as language selection.
- Analytics Cookies: Used to collect platform usage statistics to improve our services. The data collected is anonymous and aggregated.
5.2 Cookie controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may cause many features of the ep66 platform to stop working properly. Refer to your browser's help documentation for information on managing cookies.
Your Rights Regarding Your Information
ep66 believes that users are entitled to full control over their own information. You have the following rights, and we are committed to respecting them effectively:
6.1 Right to access information
You may request details of the information we have collected about you on ep66 at any time. Upon contacting us, we will provide a summary of your personal information within a reasonable time.
6.2 Right to correct information
If any information in your profile is incorrect or incomplete, you can have it corrected. Information can be updated through your account settings or with the help of the support team.
6.3 Right to deletion of information
In certain circumstances, you may request that your personal information be deleted. However, we may be obliged to retain some information for a defined period due to legal requirements.
6.4 Right to opt out of marketing communications
You may stop receiving promotional emails or messages at any time. Important service-related messages (such as security alerts or transaction confirmations) are outside the scope of this opt-out.
To exercise any of the above rights, please contact our support team. We will process your request as promptly as possible.
Protection of Minors
ep66 services are for users aged 21 and above only. We do not knowingly collect information from minors and take active steps to prevent minors from accessing the platform.
An age verification process is mandatory at the time of registration. If we become aware that a minor has opened an account using false information, that account will be immediately closed and the collected information will be deleted.
If you are aware that a minor has opened an account on ep66, please notify us immediately. For more information on responsible gaming, visit our Responsible Gaming page.
Special Protection for Payment Information
Financial information is highly sensitive and ep66 takes special precautions to protect it. When transacting via bKash, Nagad, Rocket, Upay, or bank transfer, your financial information is protected in the following ways:
- Encrypted Connection: All financial transactions are conducted through SSL-encrypted connections.
- Limited Storage: Full card numbers or complete bank account details are never stored on our servers.
- Tokenization: Secure tokens are used in place of actual details to facilitate repeat transactions.
- Transaction Monitoring: Unusual or suspicious transactions are automatically flagged.
The minimum deposit amount at ep66 is ৳100 and the minimum withdrawal amount is ৳500. Standard withdrawal processing is completed within 30 minutes to 3 hours.
Policy Changes & Updates
ep66 may update this Privacy Policy from time to time. Changes may be made due to technical updates, legal requirements, or service improvements.
9.1 Notification of changes
For significant changes, we will send a notification to your registered email address and clearly announce it on the platform. For minor edits or language clarifications, only the "Last Updated" date at the top of the page will be changed.
9.2 Continued use means consent
Continuing to use the platform after a policy update means you are considered to have agreed to the new policy. If you do not agree with the changes, stop using the platform and contact us to close your account.
The latest version of this policy will always be available on this page. Previous versions may be provided upon request.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any rights regarding your information, please contact us in the following ways:
- 24/7 Live Chat: Instant support in Bengali and English is available through the platform's live chat support.
- Email: [email protected] — For privacy-related requests, write "Privacy Request" in the subject line.
We take every request from you seriously and are committed to providing assistance to the best of our ability. Protecting your privacy is a fundamental responsibility of ep66.
Have more questions?
Our support team is ready to serve you 24/7 — in both Bengali and English.
Log in to ep66